In every organization large or small, there are supervisors managing their staff who produce results while keeping the company running smoothly. A hotel or restaurant manager is not just a boss, he or she is also a good leader. A good manager sets goals and reaches them, while a great manager does this while also being detail-oriented and making positive changes behind the scenes for his employees.
Being a hotel or restaurant manager may very well be one of the toughest jobs out there, but these tips for being a good leader and a great manager can be applied by a manager new to the job or a seasoned veteran who has been in the business for years. What sets a great hotel or restaurant manager apart from the rest is the ability to make reasonable decisions, have realistic expectations, and create an environment where his employees can succeed and thrive.
A goal-setting is most effective when it’s done collaboratively by manager and employee
No matter what your business, the desired outcome is the same: success. Setting goals may seem like a job for the manager and the manager alone. But goal-setting is most effective when it’s done collaboratively by manager and employee. Goals should be clear and well-defined, so that both manager and employee share an understanding of what is expected, how much, and when. When goals are specific, it makes it that much easier to measure and notice progress. Whether short or long-term goals, make sure that the goals are reasonable to attain. However, don’t be the sort of manager who never shoots for the stars. Make sure you understand your team and their strengths well enough to know when to take a risk or go ‘all in’.
Manager and the ability to make reasonable decisions
Think about the manager who most positively impacted your growth. What sort of qualities did they have? Where they clear, direct, and responsible? Did you feel like you had a connection with them? Did they hold you accountable while also holding themselves accountable? If these remind you of a manager you’ve had in the past, it sounds like you might have had a fantastic role model. What sets a great hotel or restaurant manager apart from the rest is the ability to make reasonable decisions, have reasonable expectations, and create an environment where his employees can succeed and thrive. Managers are at their best when they lead by example. It is important to create an atmosphere of honesty and accountability. If an employee makes a mistake (and they will at some point), never lord it over them. Assume responsibility for the mistake, even if technically it wasn’t your fault. You might wonder what the benefit to this technique might be. It creates an environment where your employees can make mistakes and be honest when they’ve made them. This creates a culture of innovation and growth, which will in turn, help your employees reach their goals.
Lastly, as a hotel or restaurant manager, don’t only notice the mistakes. Celebrate your employees successes! This will positively reinforce the behaviors you want to see that are most crucial to reaching the goals you set. By noticing their strengths, you’ll be more likely to make them feel valued and respected on the job. This will motivate them to work their hardest for you and in turn for the company. By setting reasonable goals, holding the employees and yourself accountable, and noticing your employee’s strengths, you set the stage for success.